Beschreibung Spector Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company. Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company
The Nordstrom Way: The Inside Story of America's Number 1 ~ The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company / Spector, Robert / ISBN: 9780471161608 / Kostenloser Versand für alle Bücher mit Versand und Verkauf duch .
The Nordstrom Way: The Inside Story of America's Number 1 ~ Buy The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company New Ed by Spector, Robert (ISBN: 9780471161608) from 's Book Store. Everyday low prices and free delivery on eligible orders.
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The Nordstrom Way : The Inside Story of America's #1 ~ Find many great new & used options and get the best deals for The Nordstrom Way : The Inside Story of America's #1 Customer Service Company by Patrick D. McCarthy and Robert Spector (1996, Trade Paperback, Revised edition) at the best online prices at eBay! Free shipping for many products!
The Nordstrom Way: The Inside Story of America's Number 1 ~ Find many great new & used options and get the best deals for The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company by Robert Spector, Patrick D. McCarthy (Paperback, 1996) at the best online prices at eBay!
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The Nordstrom Way: The Inside Story of America's #1 ~ The Nordstrom Way tells the inside story of the store that made everyone realize the importance of good customer service. This book tells how the very first small Nordstrom store gradually expanded to become a retail powerhouse. It depicts both the personal side of the Nordstrom family and the business side.
Spector Nordstrom Way: Spector, Robert: 9780471161608 ~ This book concentrates primarily on the customer service aspect of the Nordstrom Store. It emphasized that this is not a store for everyone, but for a select few with the right customer service attitude and willingness to work hard, that success would be theirs. Along the way it tells how the founders of the company got their start and follows the development of Seattle and its connection to .
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Robert Spector - ~ The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Robert Spector (1997-07-02) Taschenbuch 112,47 € Taschenbuch Legend of Eddie Bauer by Robert Spector (1994-10-03) Taschenbuch 27,11 € Gebundene Ausgabe Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers by Robert Spector (2003-01-07) Taschenbuch EUR 10,20 .
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In-N-Out Burger: A Behind-the-Counter Look at the Fast ~ Robert Spector's book about Nordstrom's, the high-end department store chain, is an excellent read (The Nordstrom Way, 1999). Equally interesting is Sam Walton's autobiography (written with John Huey, 1992), essentially a timeline of the events behind the founding and rise of the Walmart department store chain. Another good book is Lee Iacocca's autobiography (written with William Novak, 1984 .
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