Beschreibung A Practical Guide to Call Center Technology: Winning and Keeping Customers by Getting Calls to the Right Person Right Away: Select the Right Systems for Total Customer Satisfaction. Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Practical Guide Call Center Technology ~ A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction - CRC Press Book Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to
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