Beschreibung The Customer Success Pioneer: The first 12 months of your journey into growth. ***2020 BUSINESS BOOK AWARDS FINALIST!**** Are you a Customer Success Executive or making your way up the Customer Success ladder? * Do you want to transform churn into maximum recurring revenue and growth? * Are you looking for a clear route to an established framework? * Are you determined to be proactive, rather than constantly firefighting, with your customers? * Is your company invested in or implementing a customer-focused philosophy? If you answered yes to any of these questions, this book is for you!Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals.The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.
Linking the customer experience to value / McKinsey ~ More insight into creating competitive advantage by putting customers first and managing their journeys. Learn more . Directing investments to where they will do the most good. To be confident that your customer-experience program will generate a positive return on investment, building a link to value is necessary but not sufficient. The next stepâwhere most companies fall shortâis to base .
The ROI of Using the HubSpot Growth Suite ~ See the ROI you could get by using HubSpot's software for your marketing, sales, and customer success. Businesses just like you are scaling with HubSpot's software and on this page we break down their growth so you can see what's possible first-hand.
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Your New Hires Wonât Succeed Unless You Onboard Them Properly ~ Whatâs more, companies with successful onboarding programs are not just more likely to retain their new hires but even report measurable profit growth. The first three to six months â when .
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