Beschreibung The Power of Customer Misbehavior: Drive Growth and Innovation by Learning from Your Customers (English Edition). To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is the key to viral growth.
The Power of Customer Misbehavior: Drive Growth and ~ The Power of Customer Misbehavior: Drive Growth and Innovation by Learning from Your Customers (English Edition) eBook: Fisher, M., Abbott, M., Lyytinen, Kalle .
The Power of Customer Misbehavior - M. Fisher, M. Abbott ~ The Power of Customer Misbehavior von M. Fisher, M. Abbott, Kalle Lyytinen - Englische E-Books aus der Kategorie Wirtschaft günstig bei exlibris.ch kaufen & sofort downloaden.
Customer experience / McKinsey & Company ~ Customers’ lives are digital—but is your customer care still analog? June 19, 2017 – Digital customer care is still new territory for many companies. They can learn a lot from the natives.
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CUSTOMER SERVICE SKILLS YOU NEED ~ CUSTOMER SERVICE SKILLS YOU NEED Today’s customer service involves much more than a conversation on the phone. Web, email, . If your customers are waiting more than a minute or two between responses, then you’re effectively putting them on hold. Treat them the same way you would on a phone call (see above) and give them time expectations. • Be a keen reader. As with email and support .
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